To our valued customers,
As the COVID-19 situation around the world changes, please know our commitment to our customers has not. We will provide you with updates as to our situation:
4-3-20 We checked the status of the docks this am (Newark and Boston) and they are still operational, and shipments are being processed on time. As such we do still expect the ETA's on the advanced order items listed on the site to be correct.
4-1-20 We are still shipping product as of this week. Handing time for most products remains 1 business day, however some items require special setup and now require up to 3 business days before we ship out. We will continue to post new items with target ship dates in May as we receive confirmation that their production is complete and they are en-route to us.
3-27-20: As of noon today we will stop accepting orders outside of the USA and Canada. Also due to our reduced staff, starting next week handling time may be as long as 3 business days. As of Friday 3-27 and Monday 3-30 we still hope to process all orders within 1 business day.
3-26-20: As of now, Rondo Music is open for business and items listed on our site (with the exception of those listed as "Advanced Order" in the item title and description) are in stock and ready to ship with no delays.
As of 3pm March 26th, our Governor has issued a stay at home order starting Friday March 27th at midnight. Rondo Music will end all in person and public interaction as of that time. We will, however, maintain minimal staff levels and continue to process orders and returns as long as legally and safely possible. However, processing and shipping time may increase starting with orders placed after March 28th. Rondo Music will continue to follow local and federal rules and guidelines regarding COVID-19 for the benefit and safety of our employees and customers.
Thank you and good luck and good health to all of you. Kurt Zentmaier