Return Policy
If you received an incorrect item or items are received damaged, it must be returned within ten business days of receiving the item to get a full refund. Items may be returned for any other reason within thirty days of receiving but will not have shipping charges refunded. Customers that received the wrong item or damaged items may elect to have the item replaced or refunded. Only ground shipping charges will be refunded to the customer if returned within ten business days.
Return shipping refunds will not exceed regular UPS Ground shipping rates (not express shipping rates) to the customer’s location. If your you believe your return shipping charges will exceed regular ground shipping, you may wish to select UPS/Fed Ex to pickup, which we will arrange for you. Return shipping charges will be mailed back in the form of a check (please be sure to include your return shipping expense receipt). Returns and exchanges will usually be processed within one week of receipt. If you elect to send items back on your own (not have UPS pickup) be sure to put insurance the product and get a return tracking number. Items that are lost or damaged on the way back to us are not refundable. Custom order items are not returnable or refundable.
Items that are being returned for other reasons will not have shipping charges refunded. These items must be returned in new condition.
Any items that have been modified by the customer are not returnable. Sheet music, software, CD samples, or any instrument played with the mouth such as harmonicas, microphones, etc. are not returnable unless incorrect items are received or they are received damaged.
We ship and warranty products anywhere in 50 United States. Customers ordering outside the US will not have a warranty. Also these customers are responsible for paying their own customs duty / VAT, which will be added to your bill on all export sales and is due upon receipt of order (Except for Canadian orders where customs duty is included in your bill). Customs duty and brokerage charges (for orders outside the US) are not refundable for any reason. Orders shipped outside of the US are not refundable.
As of February 2023 we would advise not using Fedex to return packages
Warranty:
Items held for more than 30 days may be returned for repair or replacement AFTER receiving email approval. Return shipping charges are not covered under the warranty. Modifying item voids warranty. Items shipped outside the US and Canada are sold as is - no warranty
A copy of your original receipt must accompany all returns. When you return an item, please indicate the reason for the return on your receipt.
If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If you paid via paypal, a paypal refund will be issued. If you paid by money order, or check, a check will be mailed to you.
If and only if you decide to return your item click here!
Your receipt will indicate where you need to send your return:
Rondo Music
427 Washington St. STE#2
Claremont, NH 03743
If you have any questions regarding your order, please feel free to contact us at: service@rondomusic.com
