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About Us

Thank you for inquiring about our custom brand musical instrument products! We hope this brief description answers all of your questions.

Rondo Music is an American owned and operated family business, founded in 1959. Rondo Music sells a variety of musical instruments including electric guitars, acoustic guitars, guitar amps, banjos, and a variety of over mostly stringed instruments. Our primary on line focus is SX Guitars, Agile Guitars, Douglas Guitars, Hadean Guitars, Omega Guitars, Brice Basses, and CNB Cases.

Since about 1985 Rondo Music has built these custom brand instruments to our specifications based on our customer's requests. The instruments are imported from a variety of countries including China, Taiwan, and Korea.

 

Who Should Buy a Rondo Music Branded Guitar Guitar:

In general, these guitars are great for beginners or novice players to learn on. They are all full sized (same size as a standard electric guitar or bass guitar). They stay in tune and the necks are straight. They are also good for expert players who need a guitar to "kick around with". Something they can bring to a friend's house, and not worry about scratching, like they would with a $1000 American made guitar. In general the Brice basses and Agile guitars offer slightly improved quality and some upgraded features (such as maple quilt tops) over the SX, Douglas and Valencia models. However, the cost of these models is higher as well.

Where Can I Buy SX/Douglas/Hadean/Agile/Brice Products:

These products are distributed by a number of companies throughout the world. In the United States and Canada, Rondo Music is the only reseller. The brands are frequently auctioned on www.ebay.com, sold on amazon or may be purchased directly from Rondo Music. Other companies may distribute these products but usually under their own brand name. These guitars are essentially the same guitars with a different name printed on them.

Shipping:

We ship anywhere in 50 United States, Puerto Rico and Canada. We also ship to Western Europe: Overseas buyer are reponsible for customs duty and ups brokerage changes, which will be added to you bill and due upon receipt of order. Customs duty and brokerage charges (for orders outside the US) are not refundable for any reason.

Return Policy:

If you received an incorrect item or items are received damaged, the item must be returned within ten days of receiving. Items may be returned for any other reason within 30 days of receiving. Customers that received the wrong item or damaged items may elect to have the item replaced or refunded. All shipping charges will be refunded to the customer (as long as return shipping costs does not exceed shipping to customer’s location). Items that are being returned for other reasons will not have shipping charges refunded. These items must be returned in new condition. Any items that have been modified by the customer are not returnable. Sheet music, software, CD samples, or any instrument played with the mouth such as harmonicas, microphones, etc. are not returnable unless incorrect items are received or they are received damaged.

Shipping Policies:

When paying via credit card, express shipments and orders over $125 must ship to the billing address. Consider paying with PayPal to ship to an alternate address.

Orders shipped outside the USA and Canada have no warranty and are not refundable. Guitars shipping outside the 48 contiguous states are required to order a hard case and must provide a phone number.

Orders are processed and shipped out within 3-4 business days (Assuming it is not an "Advanced Order Item" in which case the ship date will be in the item description. The delivery date for your package will depend upon your location and the shipping option you choose.

Ground and Express orders are shipped via UPS and Fedex therefore we cannot ship to PO Boxes.

Note that "3 Day", "2nd Day", and "Next Day" express options refer only to "business days" and do not include Saturdays, Sundays or Holidays. See UPS and Fed Ex web sites for details.

Note that UPS will not guarantee delivery times for packages longer than 47" (all bass guitars and most guitars who's scale>25.5")

Customers ordering outside the USA and Canada are also responsible for paying their own customs duty / VAT. All prices are in USA dollars.

See the return section for our detailed return policy and how to return items.

We are not able to hold items without receiving payment in full

Some Customer Comments:

"I play mostly Fenders, both Strats and Teles. But I've always thought that the P-90 Les Pauls were something special, but way too expensive. This Essex closes the gap - actually demolishes it. For the price, I don't think there's another guitar on the market that can compare." -ddansk

This is by far the best non-Gibson guitar available. And the low price makes it even more attractive. From 6 feet away, you'd assume that it's a 1956 Gibson Historic Reissue."Chuck Lindley
11/23/2000
harmonycentral.com (Essex EG-260)

"UNBELIEVABLE...it does play better than a Gibson.." mrguitarp77 on ebay auction # 469008076

"Extremely good quality Rack Case The next one I buy is from them-GREAT BUY A++" guitar-dude11 from ebay.com