Question: I was in the process of changing strings and the headlock has stripped Answer: Please follow this suggested procedure when changing strings to avoid cross-threading your string locks. First, whenever possible, when removing strings, simply loosen the string lock at the headstock and do no remove the screw completely. If you do happen to remove, carefully replace the screw, and tighten at least one full turn, being careful not to cross-thread BEFORE inserting the string. Secondly, remember this is not a floyd locking system. There is no need to overtighten the locking mechanism to fully secure the string.
Question: What is the difference between passive and active pickups?
Answer: A passive pickup is a magnetic pickup which directly sends the signal from your string, through the wood, into the pickup, and then into the amp which creates the most dynamic sound you can produce. Many artists prefer a passive pickup which enables a multitude of tones. Jeff Beck, Darrell Abbott, Eddie Van Halen, and Jimi Hendrix are prime examples of passive pickup users. An active pickup is powered by a separate battery stored in the guitar enabling higher output and overall balanced frequency. Many artists who are looking for a consistent sound such as in metal music use active pickups to achieve a powerful and consistent tone without compromising quality. Kirk Hammett and Kerry King use active electronics which enable them to push their amps near their limits and still retain a tight and focused clarity in their sound.
Question: I received my Agile and there is some fret buzz. What do I do?
Answer: Your guitar was set up and buzz free when it was shipped. However the neck may have moved during shipment. This video should help: Set Up Tips. The video describes the set up for a 6 string guitar, but the concepts are the same for your 7 string guitar.
Question: What is your return policy for this item?
Answer: See our detailed policy by clicking on "Return Policy" on the right side of the home page.
Question: Where is the Agile made?
Answer: Agile guitars are made in South Korea, Indonesia, and Vietnam.